# Adoption Layer vs Cobrowse.io

> Unattended in-app guidance instead of an agent joining the session

## TL;DR

- Choose Cobrowse.io for attended live support where a human agent or your own virtual agent joins an accepted session.
- Choose Adoption Layer for unattended step-by-step help inside a web interface, with nobody joining the session.
- Cobrowse.io starts at $18/agent/month for web or $36/agent/month for web and mobile apps, billed annually; Adoption Layer starts at €39/month and is banded by interactions and page views.

## Overview

Cobrowse.io is an attended, synchronous co-browsing platform: a human agent or a virtual agent supplied by the customer joins the user's web or mobile session after the user accepts it. Adoption Layer is an unattended web widget: the user asks for help in the interface and receives step-by-step guidance without anyone joining. The products overlap in live visual guidance, but they solve different support problems.

## Why teams choose Adoption Layer

- The user asks for help in the web interface and receives step-by-step guidance without a support agent joining.
- The widget reads the live DOM, highlights the next element, waits for the action, and evaluates the resulting screen.
- Plans start at €39/month and are banded by interactions and page views rather than agent seats.
- Sensitive areas stay out of scope through per-project redacted selectors on every plan, and on-premise installation is available on the Enterprise plan.

## What Cobrowse.io does well

- Reaches far beyond the browser: native iOS and Android apps, Windows and macOS desktop apps, PDFs, and third-party websites, none of which Adoption Layer covers.
- Equips live support with full device screen share, limited remote control and co-filling, session replay, and voice and video.
- Is 100% white label by default and lets a session start from a 1-click connect, a 6-digit code, a link, a push notification, or your own channel.

## Where Cobrowse.io is limited

- Sessions are attended and synchronous: a human agent or a customer-supplied virtual agent joins, and the user accepts the incoming session.
- Standard-plan cost scales with named agent seats and is billed annually.
- AI Virtual Agent Co-browse supplies screen visibility and annotation tools, but the customer supplies the question-answering virtual agent.

## Pricing notes

- Adoption Layer: From €39/month (Transparent pricing, cancel anytime)
- Cobrowse.io: Cobrowse.io Named Agents costs $18/agent/month billed annually for web co-browsing or $36/agent/month billed annually for web and mobile app co-browsing. Adoption Layer starts at €39/month, with plans banded by interactions and page views rather than agent seats.

## Frequently asked questions

### What is a good Cobrowse.io alternative?

Adoption Layer is a good Cobrowse.io alternative when users need unattended step-by-step guidance inside a web application. It is not a replacement when support must join a mobile or desktop app, share the full device screen, take limited remote control, or resolve an incident live.

### Do I need a support agent to use Adoption Layer?

No. Adoption Layer answers the user's question and guides the user inside the web interface without a support agent joining. Cobrowse.io sessions are attended by a human agent or a virtual agent the customer supplies, and the user accepts the session.

### How do Adoption Layer and Cobrowse.io compare on price?

Cobrowse.io costs from $18/agent/month for web co-browsing or $36/agent/month for web and mobile app co-browsing, billed annually. Adoption Layer starts at €39/month, with usage banded by interactions and page views rather than agent seats.

### Does Adoption Layer do mobile app co-browsing?

No. Adoption Layer is a web widget and does not provide native iOS or Android co-browsing, desktop app co-browsing, PDF co-browsing, full device screen share, or remote control.

### Can I use Adoption Layer and Cobrowse.io together?

Yes. Adoption Layer can handle unattended, routine guidance in a web interface, while Cobrowse.io handles accepted live sessions that need an agent, mobile or desktop coverage, screen sharing, remote control, or incident resolution.

## Verdict

Cobrowse.io and Adoption Layer overlap in visual guidance but are not direct substitutes for every use case. Choose Cobrowse.io for attended, synchronous support and the broad co-browsing capabilities Adoption Layer does not have. Choose Adoption Layer for unattended web guidance that answers a user's question without anyone joining the session; many teams can use both.