# Interactive In-App Guidance & DAP | Adoption Layer

> Guide employees and users directly on screen without authoring manual walkthroughs. AI reads the live DOM and highlights the exact action to take.

## Guide users directly in any software. Without recording a single walkthrough.

Adoption Layer inspects page structure in real time, understands user intent, and highlights the exact element to use. Deploy via a single script line on your internal tools, or via enterprise extension across third-party SaaS like Salesforce, SAP, and Workday.

## Static documentation gets ignored. Traditional product tours break on every release.

Manually creating CSS-selector-based walkthroughs traps engineering and product teams in endless maintenance debt, while users keep abandoning workflows.

- **Rigid, time-consuming tour creation**: Legacy DAPs force teams to record every click and maintain hundreds of fragile CSS selectors. The moment an engineer refactors a component, the entire walkthrough collapses.
- **Walkthroughs that break on every UI release**: The slightest CSS class rename or DOM refactoring disconnects tooltips, leaving users stranded with broken, misaligned popups.
- **Intrusive popups that users dismiss immediately**: Modal overlays block real work. Annoyed users close them in two seconds flat without retaining any operational knowledge.

## From brittle recorded walkthroughs to real-time DOM intelligence

Why spend weeks scripting manual rules when AI can interpret the active interface dynamically?

- **Zero manual tour authoring**: The AI inspects the live DOM hierarchy and resolves natural language intent dynamically without static selector mapping or pre-recorded paths.
- **Release resilience**: Software updates, component refactors, and styling shifts no longer break user guidance. The AI locates the correct target semantically.
- **User stays in control**: The assistant illuminates the next action, but the user performs the click and data entry themselves to build muscle memory.

## From user intent to completed action on screen

1. **User asks in natural language**: 'How do I create a new deal?', 'Where do I export quarterly numbers?' Users ask directly from the screen where they work.
2. **AI inspects the live DOM**: Adoption Layer analyzes visible interactive elements (buttons, inputs, tabs) and matches intent against your connected knowledge without pre-recorded scripts.
3. **Targeted highlighting and step validation**: The assistant highlights the exact element with a subtle beacon. Once the action is performed, the interface updates and the next step appears automatically.

## Frequently asked questions

### How does the AI locate the right element without pre-recorded paths?

Adoption Layer analyzes the real-time DOM hierarchy, accessible ARIA roles, button labels, and input types, and matches that context against your connected knowledge sources. The AI mathematically infers the correct target element for the user's intent.

### What happens when our developers refactor the UI or change CSS classes?

This is Adoption Layer's core breakthrough: where legacy DAPs break because a selector like #btn-submit-v2 was renamed, our engine understands the semantic intent of the element (its label, type, and contextual position). Guidance continues to work seamlessly.

### Does the AI click or fill out forms automatically?

No. True software adoption requires hands-on learning. Adoption Layer highlights the next action and provides contextual guidance, but the user always clicks and enters information themselves. This ensures both audit compliance and genuine user retention.

### Can we guide users on internal enterprise software without codebase access?

Yes. Using our managed enterprise browser extension deployed by your IT team, Adoption Layer operates on top of any web-based software: Salesforce, SAP Fiori, Workday, or legacy internal tools without touching their source code.

### Which documentation sources can we connect?

You can connect Notion workspaces, Confluence documentation, Intercom Help Centers, or simply upload Markdown and plain text operational manuals.

### How is company-confidential data protected?

Adoption Layer captures zero screenshots and records no video sessions. Form input values, passwords, banking information, and personal customer data are redacted locally in the browser before any network transmission. Our AI inference runs in France and application servers in Germany.