Turn repeated questions into product signals.
Adoption Layer keeps the questions, ratings, and failed guidance sessions that usually disappear into support noise. Your team can review the patterns and turn them into UX, docs, or product work.
Your analytics show what users do.
Not why they give up.
You know there's a 40% drop-off on step 3 of onboarding. But you don't know if users are confused by the form, can't find the submit button, or don't understand the terminology. Heatmaps and funnels show the symptoms. They never show the cause.
Adoption Layer captures the questions users ask while they are stuck. That gives your dashboards the missing context: what the user was trying to do, not just where they dropped off.
Friction Detection
Shows the pages and guidance sessions where users ask for the most help, rate the answer poorly, or hit a failed flow. No custom event plan required.
Auto-Tagging & Clustering
Similar sessions can be grouped into insight types like CX, UX, and Dev. Scattered questions become named issues your team can review instead of another raw log.
Guidance analytics
Track guidance volume, page views, ratings, and problem sessions without building a separate analytics implementation for every UI flow.
From question to product decision
Capture
Each guidance session stores the question, page context, visible UI structure, and the steps the assistant returned.
Review
Low ratings, unresolved questions, and repeated wording make it easier to spot the flows that need clearer UI, better docs, or a proactive hint.
Act
Turn an insight into follow-up work for product, UX, docs, or engineering. Dispatch it to the workflow your team uses when it is ready.
See where users struggle
Your dashboard surfaces the URLs generating the most page views and guidance questions. Filter by time period and inspect the sessions behind the pattern.
Review what happened
Review the question, the assistant's steps, the highlighted elements, and the user's rating when feedback is submitted.
Part of the Adoption Layer platform
Stop guessing why users churn.
Start seeing what users ask, which pages create friction, and which actions they cannot find.
Free trial. No credit card required.