Human support for the complex. AI for the rest.
Adoption Layer handles UI guidance first. When the user needs a person, the widget can open your support path with the original question, completed steps, and blocking point attached.
AI can't solve everything.
But it can prepare the handoff.
A user reports a billing discrepancy. Another hits a bug on a specific browser. A third needs a custom integration your docs don't cover. These are real problems that need real humans.
The question is: when the ticket arrives, does your agent know what happened? Or do they start from scratch?
Try a real handoff.
Choose the support tool you already use. Each demo runs the real Adoption Layer widget and opens a dedicated live inbox.
Context handoff
Send users to your support channel with a prefilled summary of what they asked, what they tried, and where the flow stopped.
Insight-driven recommendations
Repeated failed and escalated sessions become categorized insights with actionable recommendations. Apply them directly from your dashboard — create or enable a hint, update a document, or adjust project configuration — with the before-and-after state preserved.
Context-Rich Tickets
Your team gets the user's question, completed guidance steps, and blocking point in one composed handoff message instead of starting from a blank ticket.
From user frustration to resolved ticket
AI tries first
The user asks a question. Adoption Layer reads the live page and tries to guide them through the UI task.
Context is packaged
When the AI can't solve it, the handoff message combines the initial request, completed guidance steps, and point of failure.
Your team takes over
The support request starts with useful context, so the first human response can focus on solving the issue instead of gathering basics.
A native support handoff
Adoption Layer opens the support chat already installed on the page and attaches exactly two context fields: the escalation reason and a composed handoff message with the initial request, completed steps, and blocking point.
Chatwoot and Crisp
Native browser SDKs, conversation continuity, and structured handoff context.
You decide when humans get involved
Not every failed guidance session needs a ticket. Keep support handoff for users who need a person, and turn repeated failures into insights for the team that owns the fix.
Escalation is the last mile.
It works best when guidance, insights, and hints handle everything else first.
Give support the context they need.
Let AI handle the repetitive queries. When humans step in, they get full context from the first second.
A prepared demo based on your application and workflows.