Human support for the complex. AI for the rest.
Adoption Layer handles UI guidance first. When the user needs a person, the widget can send them to your support path with the original question, page context, and completed steps attached.
AI can't solve everything.
But it can prepare the handoff.
A user reports a billing discrepancy. Another hits a bug on a specific browser. A third needs a custom integration your docs don't cover. These are real problems that need real humans.
The question is: when the ticket arrives, does your agent know what happened? Or do they start from scratch?
Context handoff
Send users to your support channel with a prefilled summary of what they asked, what they tried, and where the flow stopped.
Insight dispatch
Turn recurring failed sessions into insights, then dispatch follow-up work to tools such as Jira, Linear, GitHub, or Slack when your team is ready.
Context-Rich Tickets
Your team gets the user's question, the page URL, the guidance steps, and the relevant interface context instead of starting from a blank ticket.
From user frustration to resolved ticket
AI tries first
The user asks a question. Adoption Layer reads the live page and tries to guide them through the UI task.
Context is packaged
When the AI can't solve it, the handoff includes the page URL, structural UI context, conversation, user intent, and point of failure.
Your team takes over
The support request starts with useful context, so the first human response can focus on solving the issue instead of gathering basics.
It lands where work happens
Configure the support destinations your team uses. The goal is a cleaner handoff, not another inbox to babysit.
Zendesk
Intercom
Crisp
You decide when humans get involved
Not every failed guidance session needs a ticket. Keep support handoff for users who need a person, and turn repeated failures into insights for the team that owns the fix.
Escalation is the last mile.
It works best when guidance, insights, and hints handle everything else first.
Give support the context they need.
Let AI handle the repetitive queries. When humans step in, they get full context from the first second.
Free trial. No credit card required.