Your bespoke back-offices, finally usable without the colleague who "knows".
Dense screens, unlabeled buttons, rules known to three people, documentation dated from V2: your internal applications run the business and nobody can use them without help. Adoption Layer reads the live screen and guides every employee, even on a tool you've never documented.
The know-how lives in three people's heads, not in the tool
Your back-offices were built for the business, not for usability. Labels are codes, validations arrive with no explanation, and edge cases get resolved by asking the veteran. Every departure takes part of the manual with it, every arrival costs weeks of shadowing, and the product team has no bandwidth to rebuild or to document.
"A case handler needs to close a contract in the in-house back-office: 'The Close button is greyed out, why?' Adoption Layer reads the screen, spots an amendment still in Draft status in the History tab, highlights the relevant row, and states the action to take before closing, in line with the internal procedure."
Observed in the field
No tour to build before the first answer
You do not have to script anything up front. The assistant already reads buttons, fields, and tabs; you add business rules as real questions come in.
Survives every deployment of your in-house tool
A renamed button, a redesigned tab, or a new release breaks nothing: the AI reads the DOM as rendered, with no stable identifiers required and no selectors to re-map.
Guidance that works on a tool nobody has documented
Live reading of bespoke interfaces
Dense tables, nested tabs, unlabeled buttons, dynamically generated forms: the AI interprets the DOM as it renders, with no prior mapping and no standard components required.
Capturing tacit knowledge
The rules only the veterans know are written in plain language in the dashboard and surfaced on the relevant screen. No wiki to maintain, no screenshots to redo.
Onboarding without shadowing
A new hire handles their first cases guided step by step, without tying up a colleague for three weeks.
Friction reports for the product team
Recurring questions, screens where users get stuck, and misunderstood labels are consolidated to help you prioritize improvements.
Why classic DAPs don't fit your internal tools
WalkMe and Lemon Learning are built for standard SaaS where someone has already recorded flows. On an internal application, you first have to map every screen, place selectors on components with no stable identifiers, then redo it all at every deployment. Adoption Layer stores no selectors: it reads the DOM displayed at the moment of the question and guides the user on the real screen, even if the interface changed yesterday.
Setup and privacy
Add one line of script to your application (or deploy the Chrome extension via Intune or Jamf if you'd rather not touch the code), allow-list your internal domains, and write your business rules in the dashboard. Case data, identifiers, amounts, and contact details are redacted in the browser before any inference. No cookies, no screenshots.
Business workflows covered
- Processing and closing cases in operational back-offices
- Entering and approving transactions in internal admin tools
- Onboarding new employees on company-specific tools
- Migrating from a legacy back-office to its new version
What you can expect
New hires reaching autonomy in days rather than weeks, fewer processing errors on cases, and business knowledge that no longer leaves the company with departures. Your product team gets precise signals to prioritize improvements, without having to rebuild the tool to make it usable.
New hires handling cases on their own within the first weeks after rollout
Enterprise security and GDPR privacy
Deploying on a CRM, an ERP, or an HRIS demands airtight isolation. Sensitive data is redacted in the browser before any AI analysis, and nothing leaves the European Union.
Client-side PII redaction
Salaries, IBANs, social security numbers, card numbers, and contact details are replaced with tokens in the browser, before anything leaves the workstation.
Zero screenshots
No image of your interfaces is ever stored. Only the textual structure of the DOM is transmitted, never a visual rendering.
Execution isolation
Isolated CSS and a dedicated error boundary: an assistant failure is contained and reported, and can never take down the host application.
Data never reused
No model training on your contexts. Your data stays partitioned per customer and can be deleted on request.
Frequently asked questions
Straight answers on undocumented tools, legacy interfaces, script versus extension, and case data protection.
Our application has no documentation. Do we have to write it all before starting?
Does it work on old or non-standard interfaces (HTML tables, iframes, in-house frameworks)?
Script or extension: which should we choose?
Is the data in the cases being processed protected?
Ready to guide users inside your software?
See live guidance on your own back-office or internal admin tool, in a staging environment, with no documentation prepared in advance.