Help users before frustration becomes churn.
Blocked users rarely open a ticket. They pause, retry, and leave. Adoption Layer guides them in the moment and turns repeated friction into signals your CX team can review.
Friction appears before churn does
Users who never complete core workflows quietly slip away. By the time low engagement shows up in your dashboards, the account is already at risk.
"A new enterprise user is trying to set up a complex data integration. They stay on the setup page without moving forward. A proactive hint can offer help, and the resulting guidance session gives the CX team context if the same account keeps struggling."
Customer experience support in the product
Proactive Prompts
Trigger helpful hints based on time on page, page URL, or visible selectors instead of waiting for users to ask.
Feature Discoveries
Guide users step-by-step through high-value features they haven't discovered yet.
Risk Identification
Use CX insight types to spot repeated unresolved questions and sessions with poor ratings.
Guiding Opportunity
Answer the user's question in context instead of sending a link and hoping they can translate it back to the UI.
Covered workflows
- Driving adoption of new or complex features
- Onboarding new seats in existing enterprise accounts
- Identifying churn risks based on UI frustration
- Triggering proactive check-ins
What to expect
Customers get help while they are still in the workflow. Your CSMs can review what users asked and where they got stuck instead of sending generic check-ins.
How it compares
Lifecycle emails arrive outside the product and often after the moment has passed. Adoption Layer helps while the user is still on the workflow, where the guidance can be specific to the screen.
Setup and privacy
Connect your docs, configure insight dispatch or support handoff, and let the AI guide. The widget focuses on structural UI context, with redaction controls for sensitive areas.
Frequently asked questions
Can I trigger help based on user behavior?
Yes. You can configure Proactive Hints to appear when a user is inactive on a complex page or encounters multiple errors.
How does this help my Customer Success Managers?
It handles basic UI guidance first, so CSMs can spend more time on account work. Repeated friction can be reviewed and dispatched through your team's workflow.
Is it different from automated onboarding emails?
Completely. Emails happen outside the product. Adoption Layer guides the user while their hands are on the keyboard.
Does it integrate with our CRM?
Friction insights can be dispatched to Slack, Jira, Linear, or GitHub. Support handoff can use your configured support path.